Skip to content
About us

Core Values & Service Pledge

We are committed to provide our clients an exceptional service and support they deserve.

Our core values and service pledge that we uphold, outlines the highest standards of service that our clients can expect to receive when choosing the multi award winning team at City Legal.

We believe in having a transparent business ensuring all our clients, associates and partners remain happy at all times. We consistently deliver results that exceed our client’s expectations by providing up to date and expert legal advice, optimal and individualised attention to each of our clients.

We take detailed instructions from our clients to understand their objectives and then put together the right mix of competency, skills & experience to undertake their matter. We work very closely with our clients ensuring that they are kept up to date with the progress of their matter. We have set high internal standards & our service pledge as detailed below is our promise to meet and exceed our customer expectations.

CORE VALUES
auctionCreated with Sketch.

Integrity

Integrity

To be honest, trustworthy, respectful and ethical in our actions. To honor our commitments and to accountable for our actions, successes and failures
targetCreated with Sketch.

Client Focus

Client Focus

To fully understand our clients' requirements, objectives and goals and to maximize the value of our services to our clients including safeguarding the security and confidentiality of their information.
searchCreated with Sketch.

Intellectual Rigor

Intellectual Rigor

To be meticulous in our attention to detail. To extract larger meaning from and data and information to support objective evaluation, decision making and innovation
teamworkCreated with Sketch.

Collaboration

Collaboration

To seek, share and respect diverse perspectives and to function as a team with our colleagues, clients and third-part providers. To openly communicate all relevant information consistently and constructively.
nationCreated with Sketch.

Excellence

Excellence

To relentlessly pursue delivery of outstanding results in everything we do and uphold our motto "success is our common practice"
Our Promise is at the cornerstone of everything we do. We always keep your specific concerns at the forefront of our minds.

Respond to any phone message within two hours during the working day.

Respond to any written correspondence, be it letter or email, within 24 hours of receipt.

Offer you a consultation within two working days.

Give you clear, jargon-free advice.

Progress every matter in an efficient and timely manner.

Provide you with a regular update as to the progress of the matter.

Only refer you to other professionals who we know well and in whom we have the utmost confidence.

Be completely transparent about our fees from the outset.

Get in touch

We are a law firm committed to providing excellent client focussed service and expert legal advice in a time efficient manner. If you are thinking about getting legal advice or any of the other services we offer, you can speak to an expert immediately by giving us a call on 0330 058 3929.